Robert Triggs / Android Authority
TL;DR
- The ACSI 2022-2023 report shows Samsung shedding floor to Apple.
- The two corporations had matched scores final 12 months, however this 12 months, Apple gained.
- Meanwhile, Google additionally gained some traction.
Each 12 months, the American Customer Satisfaction Index (ACSI) releases a report surrounding opinions about the most effective smartphones within the United States. Last 12 months, we noticed Americans’ views on Samsung and Apple being just about equal. Each firm acquired a rating of 80/100.
However, the ACSI 2022-2023 report tells a distinct story. It seems like shoppers within the US assume Apple is doing a barely higher job as its rating went as much as 81/100. Samsung, sadly, didn’t make an equal achieve, so it’s caught with final 12 months’s rating. This implies that, formally, shopper sentiment in the direction of Apple is stronger than Samsung, within the US a minimum of.
For these outcomes, the ACSI polled 15,881 clients, chosen at random and contacted through e mail between April 2022 and March 2023.
ACSI 2022-2023 outcomes
Interestingly, Google has made the identical achieve that Apple did. Last 12 months, Google had a rating of 77/100, however was in a position to bump that as much as 78/100 this 12 months. Theoretically, if Google can hold this up, it may match Samsung subsequent 12 months or the 12 months after.
Meanwhile, Motorola dropped considerably this 12 months as did the “All Others” class. That latter class would come with smaller gamers within the US, together with OnePlus, TCL, Nokia, and so on.
For the primary time, within the ACSI 2022-2023 report, the outcomes additionally present that 5G smartphone satisfaction is greater than non-5G telephones, with a rating of 80/100 for the previous and 72/100 for the latter. This is smart since most telephones Americans purchase can be 5G-capable at this level.
You can see the complete report on the ACSI web site, though it requires an e mail sign-up to see it.