Facepalm: Some Samsung telephone homeowners are flaming mad over a foul patch. The Korean tech big just lately issued an update that has bricked a number of fashions. Complaints started hitting the social media websites and boards shortly after the update went reside.
On Wednesday, Samsung pushed an update that broke a number of older mannequin Galaxy gadgets, together with many within the Galaxy S10 sequence, Galaxy Note 10 sequence, Galaxy M51, and Galaxy A90. It seems to be a virtually international downside, with confirmed circumstances in Korea, the United States, Singapore, Australia, Belgium, France, Indonesia, the Philippines, and Germany.
Reddit customers report that the defective update put their phones right into a steady boot loop. A tough reset has no impact, with the cycle resuming when the telephone powers again on. In reality, all makes an attempt to interrupt the loop have failed except for performing a manufacturing unit reset. While some customers are okay with this, others lament not having a present backup.
“I simply actually really need my photographs,” wrote one Redditor, illustrating the significance of frequently backing up your information.
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While some customers in South Korea have reported {that a} go to to a restore store mounted the issue with out wiping their information, prospects within the US have hit a brick wall with buyer help – no pun supposed.
“I talked to Samsung Care US on their Twitter, and so they mentioned they’re engaged on a repair however don’t have any ETA,” mentioned one Reddit consumer. “When I discussed that Samsung Korea is ready to present a repair, they mentioned they cannot touch upon what different areas are doing.”
Not commenting on different areas’ actions is okay and good, however that wasn’t the shopper’s level. He wasn’t asking for remark. It was a suggestion for the US help workforce to succeed in out to its Korean counterpart and learn the way it resolved the issue.
Samsung has reportedly mounted the software program flaw and re-issued the update. However, that does not do a lot good for individuals who cannot restart their phones. The solely repair for now could be to do a manufacturing unit reset, restore a backup (you probably have one), after which obtain the patched update.
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Of course, Samsung’s PR machine is attempting to downplay the difficulty, telling Ars Technica that it’s conscious of the issue whereas not failing to say that it solely impacts “a restricted quantity” of gadgets.
“We are conscious {that a} restricted variety of Galaxy smartphones operating on Android 12 are rebooting repeatedly throughout an update to the newest model of the SmartThings app.”
The spokesperson’s assertion additionally signifies that the difficulty isn’t with Android core. An update to the SmartThings app triggered the failure. SmartThings is a proprietary software program developed in-house to manage different Samsung home equipment, equivalent to TVs. The app comes pre-installed on most Galaxy gadgets, so even customers who’ve by no means used it should nonetheless expertise the bug.
This admission made some query whether or not they need to ever belief Samsung updates once more and even hassle shelling out $1,000+ for a flagship telephone.
“[Seven] years of updates appears much less vital as I preserve studying tales like this,” Redditor Bassexpander wrote. “My subsequent telephone will doubtless be a 1 year-old used midranger. Why would I pour tons of cash right into a flagship that they casually brick or has an uncovered {hardware} failure in 3 to 4 years?”
Indeed, this bug solely impacts older gadgets operating Andriod 12. If you’re on Android 13 or later, you’re in all probability secure – at the very least till the following device-breaking bug rolls out in just a few years.
Image credit score: Petras Gagilas