Ryan Haines / Android Authority
TL;DR
- Users proceed to report numerous points with calling 911 emergency providers on a number of Google Pixel smartphones.
- These incidents have continued to happen after a presumably associated bug was highlighted and glued in January 2022.
Back in late 2021, experiences had emerged of a bizarre bug on Google Pixel units that might render them unable to hook up with 911 emergency providers. The concern was traced to Microsoft Teams, and each Google and Microsoft issued fixes in early 2022. But plainly 911 calling is still considerably randomly damaged on Google Pixel units, and a few customers are discovering this out the onerous method.
Redditor /u/TonyStamp595SO discovered themselves in an unlucky state of affairs the place they wanted to hook up with emergency providers instantly. They tried dialing 911 from their Pixel 7, however the telephone failed to attach. The telephone would maintain dropping the decision inside a second of urgent the decision button, which occurred for 3 makes an attempt. The Redditor tried dialing from their Pixel 6 Pro subsequent, and it linked instantly, and the emergency was dealt with.
This incident by itself is harrowing. But because it seems, Redditor /u/10-1-100 compiled over 20 such experiences final yr. The actual kicker is that these experiences exclude experiences older than 2022, as that would come with a publicly acknowledged bug that was subsequently “fixed.” The compilation was final up to date in January 2023, so there could also be different experiences that haven’t but been highlighted between then and now.
There are loads of variables throughout the experiences, starting from completely different carriers to Wi-Fi calling. What is widespread in these experiences is that the machine is a Google Pixel smartphone.
To make clear, this bug doesn’t happen on all Pixel units. Many customers report anticipated conduct when contacting emergency providers. However, for these unlucky experiences highlighted above, the telephone didn’t reliably connect with emergency providers when it was actually wanted.
We’ve contacted Google for a press release and to be taught extra in regards to the concern. We’ll replace this text after we hear again from them.
In the meantime, you possibly can attempt to schedule a “test” name to substantiate that emergency calling is working in your Pixel smartphone. Remember that you could be or might not face points even after a profitable check.
How to schedule a “test” name to make sure that 911 emergency calling is working in your telephone
According to 911.gov (the official web site for the National 911 Program within the US), you possibly can schedule a check name to verify whether or not your Pixel smartphone can efficiently place a 911 name. However, a check name is completely different from instantly calling the emergency service!
Do NOT instantly name 911 for non-emergency “check” calls. Please schedule a name by contacting the non-emergency telephone quantity first.
Instead of instantly calling 911, you could schedule a check name along with your native 911 name middle by contacting its non-emergency telephone quantity.
- The web site advises visiting the National Association of State 911 Administrators web site.
- Select the state the place you reside. This will present you the main points of your 911 administrator.
- Contact the administrator to search out out the non-emergency variety of your native 911 name middle to schedule a check name.
- Call the non-emergency quantity to schedule a day and time for a check name.
- Make the check name during this scheduled slot solely.
If you already know or can find the non-emergency telephone variety of your native PSAP (Public Safety Answering Point), you possibly can inquire with them to schedule a check name while not having to route by means of the 911 administrator.